Refund policy

30-Day Return Window

We offer a 30-day return period. This means you may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return, your product must be in the same condition in which it arrived — unopened, unused, and in its original packaging.
For hygiene and product safety reasons, we cannot accept returns of items that have been opened or used.
Please make sure to include your receipt or proof of purchase.

To initiate a return, please contact us at contact@trybofj.store.

Once your request is approved, we will provide you with a return label and detailed instructions on how and where to send your item.
Items sent back without prior authorization will not be accepted.

If you have any questions regarding your return, feel free to reach us anytime at contact@beautyofjoseon.store.

Damages and Issues

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect product, contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions & Non-Returnable Items

Due to the nature of skincare and cosmetic products, we cannot accept returns of opened or used items.

Additionally, the following items are non-returnable:

  • Promotional or discounted items

  • Gift cards

  • Limited-edition sets

If you are unsure whether your product qualifies, contact us before sending it back.

Exchanges

If you need a different item, the quickest method is to complete the return for the product you have (if eligible).
Once the return is accepted, you can place a new order for the desired item.

European Union 30-Day Cooling-Off Period

If your order is shipping to a country within the European Union, you have the right to cancel or return your order within 30 days, for any reason.
The product must remain unopened, unused, in its original packaging, and include proof of purchase.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or denial of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at contact@trybofj.store